Privacy Policy
Effective 15 November 2026
This policy explains what personal information Clubucket collects, why, who we share it with, and the choices and rights you have. Clubucket does not sell personal information and does not use it for third-party advertising.
1. Our role
For organisations' participants: when a league or club uses Clubucket to register players, take payments or run its season, the organisation decides what information it collects and why. We process that information on its behalf, as its service provider (in Mexico, its encargado). For questions about that information, contact the organisation first. We will help it respond.
For our own relationships: we decide how we use information from visitors to clubucket.com, people who request a demo, and organisation staff who manage a Clubucket subscription. For that information, this policy is our full privacy notice.
2. What we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Account and contact | Name, profile photo, email, phone, password, role, organisation | You or your organisation |
| Player profile | Date of birth, team, position, shirt number, emergency contact | The player, a parent or guardian, or a team admin |
| Team profile | Team name, logo, division, season, home venue, the team admin's name and email, billing email | The league, or the team admin |
| Registration records | Waivers accepted online | The player, a parent or guardian |
| Payment records | Amount, date, status, card brand and last four digits | Stripe. We never receive full card numbers |
| Match and activity data | Goals, cards, results, attendance, availability | Organisation staff, match scorers, players |
| Messages | Messages sent through the Services | Users |
| Device and usage data | IP address, device type, app version, pages viewed, crash reports | Your device, through cookies, Google Analytics and Firebase |
| Demo requests | Name, email, organisation, role, number of teams, country, your message | You |
No sensitive information. Clubucket does not collect health information, government ID numbers or identity documents.
3. How we use it
- to provide the Services: accounts, registration, rosters, fixtures, live scores, standings, messages and payments
- to publish what organisations choose to make public, such as fixtures, results and standings
- to send service messages, such as invoices, reminders and schedule changes
- to give support and answer requests
- to keep the Services secure and prevent fraud and misuse
- to fix problems and improve the Services, using usage data in aggregate where we can
- to send organisation contacts news about Clubucket. You can unsubscribe at any time
- to meet legal obligations, such as tax and accounting records
In Mexico, product news and improvement research are secondary purposes: they are not needed to provide the Services. You can object to them at any time without losing access to the Services.
4. Who we share it with
Your organisation: the league or club you registered with, and the staff roles it sets up.
The public: only what an organisation chooses to publish, such as team names, fixtures, results and standings. Player names, photos and goal scorers are published only with the player's permission, or a parent's or guardian's for a player under 18.
Service providers: companies that help us run the Services, such as Amazon Web Services for hosting, Stripe for payments, SendGrid for email, Google Firebase for app notifications and crash reports, and Google Analytics for usage statistics. They may use the information only to provide their service to us.
Legal and safety: where the law requires it, or to protect the rights and safety of users and others.
A change of ownership: if Clubucket is merged or sold, information may pass to the new owner under this policy.
We do not sell personal information. We do not share it for cross-context behavioural advertising.
5. Cookies
We use cookies that are needed for the Services to work, such as keeping you signed in, and Google Analytics cookies that tell us how the Services are used. We use Google Analytics only to measure use, with its advertising features turned off. We do not use advertising cookies. We honour Global Privacy Control signals sent by your browser. We do not respond to browser "Do Not Track" signals, because there is no common standard for them; Global Privacy Control is the signal we act on.
6. How long we keep it
We keep information while an account or subscription is active, and as long as the organisation instructs us. When an organisation's subscription ends, we delete or anonymise its data within 90 days, except records we must keep by law, such as payment and tax records, which we keep for 7 years.
7. Where it is stored
We store information on Amazon Web Services servers in the United States (US East, Northern Virginia). If you use Clubucket from Mexico or another country, your information is transferred to the United States and protected as this policy describes.
8. Your rights
Everyone can ask us to see, correct or delete their information, and can unsubscribe from marketing emails.
United States residents. Depending on your state, you may have the right to:
- know what personal information we hold about you, and get a copy
- correct or delete it
- opt out of the sale or sharing of your information, and of targeted advertising (we do neither)
- limit the use of sensitive information
- appeal if we refuse a request
We will not treat you differently for using these rights. An authorised agent can make a request for you with your written permission.
Mexico residents. You have the ARCO rights to access, rectify, cancel or oppose the processing of your personal data. You can also withdraw consent and limit how your data is used or disclosed. Your request must include your name, a way to reply, proof of identity (or of your representative's authority), and the right you want to use. We will reply within the time the law sets.
How to ask. Email info@clubucket.com. If your request is about information an organisation collected, we will pass it to that organisation and help it respond.
9. Children and teens
Players under 18 are covered by our Youth Registrant Privacy Policy, which explains parental consent and parents' rights.
10. Changes to this policy
We will post any change here with a new effective date. If a change is significant, we will tell you by email or in the Services before it takes effect.
11. Contact
Clubucket LLC, 1981 N Shaffer St, Orange, CA 92865, United States. Email: info@clubucket.com.